Customer Relations

A Guide to Delivering Difficult Messages In the realm of customer service, one of the most challenging aspects is delivering bad news. Whether it’s informing a […]

Wait times are a ubiquitous aspect of our daily lives, from standing in line at the grocery store to waiting for customer support on the phone. […]

When you’re aiming to improve the patient experience at your practice, consider this analogy: Elevating the patient experience is akin to delivering an exceptional customer experience.  […]

The healthcare industry is fully embracing the shift toward value-based reimbursement. In this era, your practice’s performance on patient satisfaction surveys, sent by payers, holds significant […]

Patient recall refers to the process of encouraging patients to schedule routine check-ups and return to the clinic. These regular appointments are crucial for providing ongoing […]

The field of optometry presents new challenges each year as patient demands evolve and market competition intensifies in the digital era. To effectively run your eye […]